5 Year Limited
At Création ALL, each product is handmade and with the utmost attention to detail, quality and durability. The materials used were carefully selected and assembled with great precision. If a problem should occur with your product in connection with a defect in material or workmanship, the product is covered by a 5 year limited warranty.
What does it mean limited? Limited simply means that the product must have been used for non-abusive use, has not been subjected to extreme conditions and has been properly maintained periodically. You will find all the details in the Care Maintenance section of this site.
The claim process will begin with an audit to assess whether the product has been properly maintained, used in a non-abusive manner and not under extreme conditions. This can be done in two ways so in order to make the process easier, you can either contact us by email and attach high resolution photos of the defective product or you can mail it (at your own expense) so that everything is done at the workshop. If the product has been properly maintained, you will receive options for a replacement product of equal or greater value that will be shipped to you at no additional cost.